Newegg gift certificate stuck

[Just...Will]

My mom sent me a $300 gift certificate for Newegg. Only problem is I haven't gotten it yet. It was supposed to get here Christmas Eve via email, and is stuck on "Step 1" for those of you who have purchased from them before. Step 1 means your credit card hasn't been charged, but it HAS because my mom got a phone call from the credit card company asking her if she made this purchase because it's not a place she buys from on a regular basis. Customer service won't answer the phone, and won't respond to emails. Help?

[Blahages]

What do you mean they won't answer the phone? I've called them and only waited like 5 minutes on the phone and got everything settled. Try it again. Just make sure that they're open. I think they close at like 5:30 PST on weekdays. They aren't open on Weekends.