I don't have a problem with the councillor position.
People that are new to the site may feel uncomfortable opening a thread, asking for help so publicly, so they may want to pm someone for advice. If they're new, there's a good chance they wont have any idea who to pm, so having a councillor makes it slightly easier.
It doesn't stop any other members helping anyone, and it doesn't have to be used. It's just an extra option.
*...All the possibility and promise just weighs on me so heavily...*