go to http://windowsupdate.microsoft.com
and then go to Custom. If u have to download something before u get to the [Express] and [Custom] buttons, then do so. After it downloads and installs everything that it wants to (restart if needed), go back to the website and go to Custom (unless something more is needed) and download anything and everything there.
Microsoft has added in the Genuine Validation Check for Windows, so if u don't pass the validation, tell me and I'll give ya a fix for it.
Heather, if ya need assistance, please PM me and I'll help ya out through remote assistance.